Health Insurance

Please provide us with your complete insurance information and bring your insurance card to all of your appointments.

If you do not have all your insurance information at time of visit, i.e., policy number and address of insurance; our policy requires payment in full at the time of treatment, and you will be provided with a superbill to submit to your insurance.

The following is a list of the insurance companies we participate with:

  • Beacon
  • Bricklayers and Allied Craftsman
  • Blue Cross/ Blue Shield Out of Area
  • Care Improvement Plus
  • Empire Plan- United Healthcare
  • Empire Blue Cross
  • Fidelis
  • First Health/ Coventry
  • Humana
  • Medicare/Railroad Medicare
  • Mohawk Valley Plan
  • Mohawk Valley Plan Select
  • North American Preferred
  • Nova
  • United Healthcare Commercial Plans
  • Today's Options









Billing, Questions, and Information

You can pay your bill by calling our business office at (518) 489-2880*. Alternatively, you can log on to our Patient Portal and pay your bill online. Access our Patient Portal by clicking here. See below for instructions on accessing our Patient Portal.

*When calling our business office, please have all of your information ready for our helpful business staff.

Our business office is open 8:00 a.m. – 5:00 p.m., Monday – Friday. 
Business Office Phone: (518) 489-2880 
For all other inquiries, please call (518) 489-2666.

Accessing Our Payment Portal

If you have not previously used our Payment Portal, please do the following: 

  1. Click the link to access our Payment Portal here: Payment Portal
  2. Click the button on the left that says "Create an Account"
  3. Enter your information
  4. Click "Verify Your Account"
  5. Once your information has been verified, please enter your email address
  6. Enter a password
  7. Read the Terms and Conditions and check that you accept them
  8. Submit

If you have used our Payment Portal, please do the following:

  1. Click the link to access our Payment Portal here: Payment Portal
  2. Enter your email address and password
  3. Click "Sign In"

As always, should you have any questions, please feel free to call us at (518) 489-2666.

Accessing our Patient Portal: Access and Update Medical Information

You can access and update your medical information by logging into the Patient Portal, here.
If you have provided our office with your email address, please look out for an email from Capital Region Orthopaedics containing login instructions. If not, contact the office at 518-292-2693 to create your account.


Managed Care Plans

To accommodate the diversity of approaches to health insurance in today's managed care environment, we participate with a large number of managed care plans. The key to the smooth processing of your managed care claim is the Referral Form completed by your Primary Care Physician. To see us for an office visit, you must provide a Referral Form or be willing to sign a Statement of Personal Responsibility. If your plan requires a copay, this payment is expected at the time of service or a $10 fee will be charged.


As a participating provider, we welcome Medicare patients and are pleased to submit your Medicare and any secondary insurance claim forms for you.

Workers’ Compensation and New York State No-Fault Insurance

If you are injured through your employment or are involved in a motor vehicle accident, we will file your workers’ compensation or no-fault insurance claim. You must bring the required information to your appointment so that we may properly process this type of claim. You and your employer’s cooperation will help ensure timely submission of this claim. The business office at The Bone & Joint Center is here to help you.

Durable Medical Equipment/Prosthetics (Braces, Crutches, etc.)

There is a wide variety of coverage for durable medical equipment: some plans cover in full, some pay 80% with a 20% copay, and other plans only cover with the appropriate rider. Some plans cover certain items of durable medical equipment but not all. With all these variables we cannot be expected to know the coverage you have in your insurance contract. It is New York State law that durable medical equipment cannot be returned.

Your Responsibility

There will be a $15.00 fee charged for a returned check. If your plan requires a copay, this payment is expected at the time of service or a $10 fee will be charged.

If we do not participate with your insurance, we will submit the claim on your behalf as a courtesy.

High Deductible Plans

We are committed to making our billing process as simple and easy as possible for our patients. We ask that you provide us with a credit card to keep on file with our office. We place a high premium on keeping your personal and financial information secure. Our payments are run through a secure payment card industry compliance (PCI) system. 

Office personnel will not have access to your credit card. Once your insurance has processed your claim, they will send an Explanation of Benefits (EOB) showing what your total patient financial responsibility is. If your total is less than $100, we will process the payment on your card on file. If it is over $100 we will send out a statement showing your total responsibility. If you wish to give a different method of payment than the card on file or if you would like to split your balance into multiple payments, call our billing office at (518) 489-2880 to make arrangements. 

You can also pay your balance on our Patient Portal.


Ambulatory Surgery Center

Billing, Questions, and Information

Please click here for billing and insurance information for Capital Region Ambulatory Surgery Center.

*When calling our surgery center office, please have all of your information ready for our helpful surgery center staff.

Our surgery center office is open 8:00 a.m. – 5:00 p.m., Monday – Friday. 
Surgery Center Office Phone: (518) 438-7638​

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